What to look for in a quality builder

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The biggest decision you can make when creating your dream home is which builder to work with. Building a custom home is a huge project that not only requires a big financial investment, but an emotional and mental one too. 

So, you need to make sure the builder you choose can deliver an exceptional home that not only fulfills your needs, but also exceeds all expectations in quality, style and longevity. But how to know which builder is best? Here’s what to look for in a high-quality builder. 

1. Respect

The underlying principle common to all high-quality builders is respect. These builders will hand-select likeminded trades, contractors, office staff and supervisors who are respectful of clients, neighbours, designers and other consultants. A high-quality builder understands the importance of building not just quality homes, but strong relationships with everyone involved in the process.

This is not just about the way the builder and their staff present themselves, but also about how their building sites look. A high-quality builder always has clean, organised building sites – never grubby or messy looking construction zones that annoy neighbours or bring down the tone of the local area.

2. Experience

Everyone has to start somewhere, but when it comes to your new home, finding a builder with extensive experience is always best. They’ll be able to recognise problems before they arise, provide comprehensive solutions to challenging areas quickly and manage your project to be delivered both within budget and on time. 

However, it’s not just on-site experience that matters – your chosen builder should have a strong operational history. When researching, make sure to enquire how long the company has been in business and whether they are financially stable. One of the worst things that could happen would be for your builder to go bankrupt during your build.

3. Detailed and Accurate Quoting

With many years of practical experience, a high-quality builder is an asset. This means their time is valuable and they will likely charge for things like cost plans and quotes. While this might sound strange, a paid quote or estimate is likely to be far more detailed and accurate than a free one, as the builder is being paid for their time in putting it together.

When comparing building quotes, make sure that you’re compare ‘apples for apples’. Ensure every builder is providing the same level of service, including full-time supervision on site. Any building project has many moving parts and if no one is overseeing it, things can be missed, and the results – catastrophic. Often these consequences may not present themselves until long after the builder is gone, or worse, when the statutory warranty has run out. Just one of the many reasons to ensure you’re choosing a high quality builder upfront. 

4. Communication

Communication is one of the most important elements of the building process, so it’s essential your chosen builder is able to do it effectively. Luckily, there are many points in the research stage that will give you a clear indication of their communication style.

Take note of their processes when initially reaching out and sending over any information you request. If they respond promptly and clearly, this bodes well for the type of communication you can expect throughout your build. 

If they take too long, aren’t clear or are hard to get a hold of, this would suggest that they are going to be just as troublesome when building. 

5. Time Management 

A great builder should be able to deliver your home within the desired time frame, so they need to have exceptional time management skills. One key indication of this is whether simply whether they show up to initial appointments on time. Punctuality should be linked with quality, as if your builder is constantly late, this will delay your project and encourage cut corners and a drop in quality. 

That said, it’s also important that your builder communicates the realistic timelines of a project. The average duration of a home build in Australia is around 10 months to a year, especially when building to a high standard. If a builder suggests anything less than this, start questioning timelines – you’ll want to make sure they won’t be cutting corners to meet an unachievable expectation. 


If you’re looking to build your dream home in Sydney’s eastern suburbs or inner city, get in touch with the team at Managed Built today. We’d be happy to explain our process and connect you with past clients. 

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